During a stroll around Coach and Bus Live 20, after being enticed by the offer a cup of coffee and biscuits resulted in an unexpected agreement to further secure Unicorn Underwriting as the official provider of fleet insurance for Anthony’s Travel for the next two years.

Explaining the decision to continue the partnership with Unicorn Underwriting – Richard Bamber, Managing Partner of Anthony’s Travel said:

“My main intention of going to the NEC was to see the latest coaches on offer, insurance was the last thing on my mind until I spotted my underwriter Lisa Pegram waving biscuits and coffee at me, obviously I was looking tired following after an eventful trip to Birmingham spent in heavy traffic .  Soon to be joined by our appointed broker – Paul Coates of McCarron Coates and Darren Nightingale of Unicorn the conversation switched to proactive risk management and client relationships”

Despite trading for thirty four years and Anthony’s Travel fleet insurance previously  being provided by well-known brands in the insurance market, it was only at the recommendation of Paul Coates when Anthony’s  first placed the insurance with Unicorn in 2016 that Richard finally spoke to an underwriter for his fleet, previously contact had always been via brokers, Richard explains:

“over the years we have insured with various underwriters  for whom coach insurance forms only a small part of their portfolio, each withdrew from the PCV sector and whilst at time of renewal I always had the option of visiting London  I always got the impression we were just another name on a client data base, whilst the service was always first class there was never any contact or mutual understanding. To the smaller coach operators such as ourselves, underwriters appeared to be like Headmasters at very large schools which you only got to see if you were a star pupil or had been very naughty!”

“As a business we appoint suppliers not solely on price or quality of service they provide but they must be people we like and trust,  understand our business ethos and have great knowledge of our company and team, some of our longest partnerships are based on friendship and whilst McCarron Coates is a new name to the insurance broker market, Paul Coates has been our appointed broker for over 20 Years and has seen our business grow and shared some of the highlights , the lowlights but throughout provided constant 24/7 support.”

“Unicorn provide a great synergy , we have met all their team, not because we have been naughty but they are genuinely interested and want to see their clients succeed – we are really proud to be partners with two proactive organisations and hope this continues for many more years.  I would like also like to thank express my gratitude to Paul Coates and Lisa Pegram who continue to provide us with first class support.”